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| Facilitating Operational Excellence |
August 2010 |
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| LEAD STORY |
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| Chinese Academy of Sciences Ties Up with QAI to Co-Build IT Certifications Center |
| QAI ties up with the The Graduate University of Chinese Academy of Sciences (GUCAS), China′s premiere institute for scientific research and education, to co-build a certification exam centre in the university. |
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| CASE STUDY |
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| Increasing Productivity of Telecom Technical Support Staff
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| This case study depicts a problem scenario of a telecom company confronted with higher cost of operations on account of the inordinate time taken by technical support specialists in resolving customer problems and the solution provided by QAI. |
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| WHITE PAPER |
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| Process Improvement |
| This month′s white paper is on CMMI® High Maturity, titled "Crossing the Chasm: From Managing through Metrics to Managing using High Maturity" from QAI's Best Practice Warehouse. |
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Workforce Development
Solutions from
QAI Global Institute |
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| http://www.qaiglobalinstitute.com |
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| Singapore Computer Society (SCS) and QAI to Promote Software Quality Assurance Certifications |
| QAI has recently signed an agreement with SCS to promote quality assurance certifications and quality best practices amongst IT professionals in Singapore, at the second annual Infocomm Professional Development Forum on 8th July′10. SCS will offer QAI's CSQA and CMSQ certifications in the country, under this agreement. To read more, please click on the link. |
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| Exclusive Homeland Security Workshop at Mid-Atlantic Software Quality Conference |
| This year’s Mid-Atlantic conference, themed around “Managing and Testing Projects Effectively in a Cost Constrained Economy,” in the Baltimore/Washington D.C. area, offers an additional one-day workshop focused on security, with no added cost. |
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| QAI to Organize the 5th International Colloquium on IT Service Management on September 6th, 2010 |
| Fifth in the series, ITSM 2010 is built on the theme of ‘Let′s grow - Perspective: Service Management’, in order to enhance and accelerate the growth of ITSM best (& next) practices in India. To know more, please click on the link.
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| Convergys Engages with QAI for Workforce Effectiveness and Productivity |
| Convergys, the global leader in the outsourcing and IT enabled services space, with over 70 delivery centers and other facilities across the globe, has engaged QAI for certifying over 200 team leaders in their India contact centers in phase one to QAI's team lead certification – ‘CBTL’. |
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| QAI Attends Special Exhibition Inside Pentagon in Washington, D.C. |
| QAI was recently invited as one of only 30 private industry contractors to a special exhibition at the Pentagon in Washington, DC, on the 27th of July. This exhibit allowed QAI to focus on the value of project management and software certification to the government. Currently, this event is expected to repeat only every several years. Dozens of high quality contacts were made, potentially escalating QAI's role in US government services. |
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Organizational Improvement Solutions from
QAI Global Services |
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| http://www.qaiglobal.com |
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| Genpact Engages QAI for Completing their CMMI® High Maturity Journey |
| QAI recently signed up with Genpact, the global business process outsourcing company, for a re-appraisal at CMMI® ML5 across three centres. The engagement covered over 800 people under the scope.The process improvement journey recently started in July this year. |
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| 3i Infotech Works with QAI for Human Capability Management using People CMM® Standard |
| QAI recently signed up with 3i Infotech, a global Information Technology company, for People CMM® intervention. People CMM® is characterized by a holistic approach to people management with a focus on achieving improved business excellence, helping organizations worldwide in managing their most critical asset, People. |
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| Zensar Technologies Chooses QAI for an Unique Implementation of ITIL® V3 and CMMI® for Services |
| QAI has recently signed up with Zensar, for a unique blended approach of ITIL® V3 and CMMI® for services. By adopting the global best practices of both, ITIL® and CMMI®-SVC, Zensar has become the flagship organization adopt this unique approach for enhancing the quality of service management within the organization. |
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| FUJITSU Chooses QAI for their CMMI® High Maturity Interventions |
| QAI recently singed up with FUJITSU for its CMMI® High Maturity intervention for ML 5. Fujitsu is the world's third largest IT services provider and the largest in Japan, providing IT-driven business solutions and a diversity of products and services in the areas of personal computing, telecommunications and advanced microelectronics. |
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| Some Recent Wins |
| A few sign ups last month include: |
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| United Health Group |
Software Process Improvement |
| MIMOS |
Human Capital Management |
| Softserve |
Quality Process Outsourcing |
| NSE |
Software Process Improvement and IT Service Management |
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| SEISM, CMMI®, Capability Maturity Model IntegrationSM, SEPGSM, PSPSM, SCAMPISMand TSPSM are service marks of Carnegie Mellon University. CMM® Integration, IDEAL, and SCAMPISM are service marks of Carnegie Mellon University. Capability Maturity Model®, CMMI®, Capability Maturity Modeling, and CMM® are registered in the U.S. Patent and Trademark Office. “ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.” |
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