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Details for the job code: ITILCONSLT-1407
Job Title  Process Consultant - ITSM
Division  Consulting
No. of Vacancies  4
Roles & Responsibilities  
  • Person will be responsible to drive the implementation of new processes in all service lines.
  • Review of practices for IT service management for large organizations and provision of related advice.
  • Shall be responsible for  reporting, documentation, implementation of ITIL best practices.
  • Responsible for process documentation and development, reviews and audits.
  • Responsible to set up the QMS framework.
  • Responsible for modifications of the courseware in order to improve the delivery of services.
  • Manage content creation, review and collaterals.
Skills Required  


  • Should be ITIL V-3 Foundation certified.
  • Should have good understanding of IT Infrastructure, SLA management, documentation as per ITIL guidelines.
  • Should have hands on experience in implementing ISO 20000 standard.
  • Should have experience in problem management, change management, metrics, relief, continuity& availability management, configuration management.
  • Hands-on experience of implementing the ITIL processes in various service areas such as Change, Release, Deployment, Configuration, Incident, problem, service request fulfilment.


Experience  5-10 years
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