CMMI^®-SVC

The service industry which amounts to more than 80% of the world economy is a significant driver for worldwide economic growth. Best practices and guidance related to developing and improving service practices is a critical success factor to improve the efficiency, performance, customer satisfaction, and profitability of the service sector. CMMI® for Services (CMMI®-SVC) model has been designed to meet these needs.

CMMI®-SVC is a compendium of best practices which enables service focused organizations to effectively :

	Design the service
	Deploy and deliver the service
	Manage the service

CMMI®-SVC places proven practices into a structure that helps an organization to assess its organizational maturity and process area capability, establish priorities for improvement, and guide the process improvement initiative.

CMMI®-SVC is an industry neutral model that can apply to any service industry be it BPO, Telecom, IT, Hospitality, Health Care or any other.

Note: Going by the CMMI® model definition: Services are useful intangible and non-storable results delivered through a service system.

CMMI®-SVC has synergies with models & standards like CMMI®-DEV, ITIL, ISO 20000, CobiT and ITSCM.



Value of CMMI®-SVC

	Rigorous yet flexible framework
	Improved SLA compliance & delivery efficiency
	Improved customer satisfaction
	Optimized capacity utilization
	Effective change management
	Roadmap to service maturity
	Gain a marketing/competitive edge

Synergies with CMMI®-DEV

	CMMI® for Services is an evolution from the earlier CMMI® Models that have addressed Development as well as Acquisition of Products and Services. This Constellation is focused on delivery of Services.
	With 16 of the 24 Process Areas coming from the Common Model Foundation (for all the Constellations) the CMMI® constellations give a common approach to implement many Project Management, Organizational Process Management and Supporting areas of work in an organization.
	The model is also supported by the SCAMPI appraisal methodologies.