Service Management

In today's ''flat'' world, service industry is a driving force behind the growing economy it contributes to more than 80% of the world economy and has become a significant contributor to every country's GDP.

To remain maintain a competitive edge in this changing and challenging economic scenario every service organization, be it Telecom Service Provider, an Educational Institute, a Hospital or a IT service Provider, needs to deliver high quality services within the defined SLAs and budget constraints. This requires a strong system of good process, talented people and state-of-the-art technology.

QAI's provides a whole gamut of offerings ranging from training, consulting to appraisal and certifications to help the service sector in improving the process and people aspect of their system in order to better serve their end customer, be more efficient and improve their profitability.

Key Challenges

	Meeting SLAs & Continuous Process Improvement
	Delivering consistent service quality
	Managing service continuity
	Managing high rate of changes/ time to market
	Adequate understanding of Service components & role in delivery
	Remain Competitive and maintain low cost
	Increase Service Quality
	Attaining centralized Model across the Organization for all the services provided

How can QAI Help

QAI's has a wide range of training, consulting, certification and appraisal services for the Services Sector. The offerings include:

	Consulting, Training and Appraisal services based on the SEI's CMMI®-SVC model
	Consulting and Training services for the IT infrastructure of the organization based on ITIL framework
	Consulting and Certifications based on ISO20000 and ISO27001 standard
	Consulting, Training and Appraisal services for developing work force competencies based on the SEI's People CMM® model
	Consulting, Training & Certification services on Six Sigma and Lean framework
	Consulting & Training services on Innovation