Software Process Automation

Overview

QAI offers SOFTWARE PROCESS AUTOMATION (SPA) as an answer to your questions on Process Automation. Process Automation via tools is an essential step towards implementing standardized processes in any organization. The real benefit of process improvements would follow only when defined processes are deployed via automated tools. Tools become a necessity in order to reduce time, effort, cost, human capital and documentation involved in implementing/deploying processes, thereby increasing the ROI in the operational excellence space of any organization.

The SPA offering works hand in glove with other service offerings of QAI such as SPI and ITSM to provide the most practical tool advisory services to our clients. We believe that the end result of all improvement journeys would be the deployment of a tool.

The SPA portfolio in QAI currently offers tool expertise in the following areas:



Organization wide

• Setting up of QMS and related tools
• Business Process Management and related tools

Information Technology

• Tools needed for statistical control
• Tool required for Assessment and Process management

SDLC

• Application Lifecycle Management tools (ALM)
• Portfolio and Project Management tools

Engineering

• Configuration management tools
• Requirement management tools
• Change management tools
• Testing tools

Service Management

• Tools related to IT service desk implementation

Key Challenges

The key challenge in today's highly volatile software industry is to be able to deliver highest possible quality services/products in a way fastest possible, with minimal cost and effort, without much dependency on the resource delivering it. Most organizations that deploy tools to achieve the same face the following challenges.

• Organization's process unaligned with tool process
• No/Minimal ROI on the invested tools in the organization
• Non optimal usage of deployed tools (nearly 80% of tool features go unexplored or underutilized)
• Lack of clear cut requirements from the customer /constantly changing requirements
• Lack of information on the best fit tools in the industry
• Lack of tool-process expertise who can match requirements to the correct tools and also map different processes to various features in a tool
• Multiple tool usage for different processes in the organization leading to replication or underutilization of features for a particular tool
• Integration issues with the various other tools that an organization deploys

How QAI can help

QAI's SPA offering has expert tool advisory consultants who can help in the tool implementation journey by providing support in the following phases:

• Tool Evaluation: A feasibility study/need analysis shall be conducted to evaluate the existing organizational tools to come up with a tool recommendation report. A roadmap plan shall also be provided at this stage.
• Tool Procurement: We shall help you choose the best fit tool for your organizational needs and also provide support for vendor selection and license procurement.
• Tool Support Experts: We provide tool support experts who help with tool setup, ongoing administration, customization and trainings. We shall help fine tune the tool to your organizational needs and also monitor usage of the same where needed.
• Tool Implementation: Our experts can help plan roll out, provide necessary trainings and any certification support as also verify/customize (and implement) if needed.