New Delhi, May 5th, 2010: QAI's (www.qaiglobal.com) founding partner, Mr. Mukul Madan, who is an authorized SEI Appraiser for CMMI®-SVC, has now been certified by SEI (www.sei.cmu.edu) at the Carnegie Mellon University, to become SEI Instructor for Introduction to CMMI®-SVC version1.2. He is the first SEI instructor for Introduction to CMMI®-SVC (V1.2) in India.

It is estimated that almost 80% of world economy revolves around services. Increasingly, customers are requesting service providers to demonstrate CMMI® maturity rating to differentiate. CMMI® for Services (CMMI®-SVC), which was launched by SEI last year, is a model, essentially for the service sector and an addition to the existing family of CMMI® frameworks that have been extensively adopted globally by the likes of Accenture, Infosys and CSC amidst many others.

CMMI®-SVC, provides a time tested model for process improvement with a well defined maturity path, to help service provider organizations manage, establish, and deliver services in a streamlined way, using all of the details, learnings and rigor of the CMMI® family. It is a domain neutral model, and is applicable in any service provider organization including BPO, telecom, IT, hospitality, healthcare or any other . It can be applied to guide improvement across services, divisions and even entire organizations.

Mr. Navyug Mohnot, CEO, QAI, said, “Implementation of process improvement models in service industry becomes more obvious as it has emerged as the largest and fastest-growing sectors in the world economy. Making it a mandate to constantly measure and streamline organizational processes to pace up with the ever growing challenges of the global market. CMMI®-SVC places proven practices into a structure that helps a service organization to assess its organizational maturity and process area capability, establish priorities for improvement, and guide the process improvement initiative.”

QAI has also announced its first workshop on Introduction to CMMI® for Services (V1.2) from May 31st-June 2nd, 2010 in Mumbai. This is the first SEI Authorized Introduction to CMMI® Services (V1.2) course in India. QAI is SEI's transition partner for their flagship model, CMMI®-DEV, CMMI®-ACQ and People CMM® also, and has assessed and partnered the journey for over 200 clients in over 30 countries.

About QAI:

QAI is a leading global consulting and workforce development organization addressing ‘Operational Excellence' in knowledge intensive service organizations.

QAI Global Services, the consulting division of QAI, addresses the space of Operational Excellence which includes the areas of Process Management, Quality Management, Innovation Management, Project Management, IT Service Management and others.

QAI is currently servicing over 200 clients in 30 countries and our regional bases are located in US, India, UK, China, Singapore, Malaysia and Canada.

For further information, please contact:
Parul Singh,
+919868729412