New Delhi, August 20, 2010 : QAI Global Institute (www.qaiglobalinstitute.com), the workforce development division of QAI (www.qaiglobal.com), the leading organization addressing Operational Excellence, recently announced the 5th International Colloquium on IT Service Management (ITSM) 2010 to be held in Bangalore on September 6, 2010 at Hotel Le Meridien. ITSM 2010 is built on the theme of ‘Let’s grow - Perspective: Service Management’, in order to enhance and accelerate the growth of ITSM best (& next) practices in India by exchanging, learning, and sharing good practices in the domain of IT Service Management.

ITSM 2010 is being sponsored by leading international accreditation and certification bodies like British Computer Society (BCS), APMG International, TUV-SUD and leading ITSM tool vendor ZOHO Corporation. In addition it is being supported by various Software Process Improvement Networks (SPINs).

This year's colloquium will extensively lay emphasis on the Future of ITIL^®, Modernization of IT and how ITIL^® can help an organization to reach to the next level. The participants will get an opportunity to be a part of keynote presentations, industry expert breakout sessions, products and tool presentations, exhibitor expo, half/full day tutorials and numerous networking events.

The colloquium will also see illustrious speakers including Mark Flynn, M.D., Felix Maldo Ltd.,  Graham E Morris, International Account Manager, BCS, Anil Punjwani, Lead Global Service Delivery Manager, Collaboration and Productivity, Philips International, Shyam Sundar Venkat, Head, Internetworking Technology Group, Computers and Communication Division, Infosys Technologies, among others. Some of the topics that will be discussed during the day will be Implementing ITIL^®: Achieving Lasting Cultural Change, IT Service Management when Gen-Y Means Business, ITIL^® in IT, Use of Lean and Other Quality Methodologies in Improvement of IT Service Management, IT Service Automation, Aligning ITIL^® with a shared services strategy, Integration of ITIL^® V3 and CMMI^® for Services.

The IT Service Management Leadership Awards, launched in ITSM 2009 continue this year too. The Award provides impetus & encourages contribution to the IT Service Management practices, skills & principles. The Award aims to recognize breakthrough achievements & innovative approaches in the IT Service Management process that aim to make successful products & services in the IMS Industry. Organizations like Infosys Technologies and Wipro Technologies were awarded the 'Best of the Best' and first runners up position in ITSM 2009.

For over 15 years, QAI has brought together international representatives and recognized thought-leaders to share information, learn new IT Service Management processes, and discuss IT, Project Management and Software Testing good practices through a number of prestigious events like Asia SEPG Conference, Project Management Leadership Conference (PML), International IT Service Management Conference (ITSM) and the International Software Testing Conference (STC).

About QAI Global Institute

QAI is a leading global consulting and workforce development organization addressing ‘Operational Excellence' in IT, BPO and knowledge intensive service organizations.

QAI Global Institute, the workforce development and competency building division of QAI, focuses on creating international education and training products and services to address assessments, career programs and certifications to cater to the large pool of manpower requiring skills for increased employability.


QAI is currently servicing over 300 clients in 30 countries and our regional bases are located in US, India, China, Singapore and Malaysia.

For further details, please contact:

Parul Singh                                                                 Chander Shekhar Yadav                                               
QAI                                                                             QAI
parul.singh@qaiglobal.com                                        chander.yadav@qaiglobal.com