The Program Management Office (PMO) enables organizations to co evolve along with the vendor a robust process framework for managing project delivery activities- of varied type of projects (eg Dev, Test, Maintenance), size and complexity right from the initial stages of  outsourcing planning, project execution to project closure . This paper addresses as how to a process centric PMO framework can be used to bring about a transformation of delivery excellence from just meeting customer expectation to exceeding customer expectations.

Madhusoodhan is a Mechanical Engineer and MBA with over 17 years of rich experience in IT, Services and Manufacturing industry. He has a very strong background in Software Application Testing, Outsourcing & Offshoring Strategy, Six Sigma, TQM, Corporate Strategy and Supply Chain Management.

Ashish an Engineering Graduate and a MBA from a Top Ten B school, has played diverse roles spanning across Pre Sales, Alliance Management, Branding and Consulting. He is also one of the founder members of the Test Business Consulting practice at Qedge.